Do you offer returns on your Scrunchies and other items?
No, but we will work with you if there is a problem. Most likely we will send you a replacement depending on the issue.
Do you actually wear the scrunchies you make?
Yes I do, but I keep them separated from my selling stash.
Is it possible that scrunchie will not look like the picture?
Yes. Sometimes the camera is accurate and other times it can be off by a shade or two or more. Sometimes its due to lighting and screen resolutions. We try to make them as accurate as we can, but sometimes no matter what we do, we can't get it as accurate as we like.
Custom and personalized orders
Yes I can do custom orders for scrunchies. If you need a different size than what is available, I can try to make them for you.
How often do you ship Items
I try to ship them out as soon as possible.
Is it Possible to get ordered items before the quoted delivery date?
There may be times that you will get it earlier than the quoted delivery date due to getting it out quicker than anticipted. I rather give a buffer in case I am not able to get it out as soon as I would like to get it out. If you order on a Thursday, there is a higher probablility of getting it sooner than the estimate. My schedule and if there are other orders that I am filling is based off of that.
Is it Possible to get ordered items after the quoted delivery date?
I try to premake my items to make it easier when it comes to shipping out the items, but there are times I will be making the items to order.
Due to some of the supplies needed to make these items, there is sometimes a delay. In those cases, I will let you know ahead of time. I will try my best to not to let that happen, but there are times it is unavoidable.
What if an item is lost or stolen
We are not responsible if an item is lost or stolen. Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when its being delivered. Package Theft is not covered with Shipping insurance and we will not replace at our expense.